Effective Date: 06/01/2026
At The Pet Pantry, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.
By using our website, you agree to the practices described in this Privacy Policy.
1. Personal Information We Collect
When you visit our website, we may automatically collect certain information about your device (“Device Information”), including:
- Web browser type
- IP address
- Time zone
- Device identifiers
- Cookies installed on your device
- Pages or products viewed
- Referral sources
- Website interactions and browsing behavior
We collect this information using technologies such as:
- Cookies
- Log files
- Web beacons
- Tags
- Pixels
When you place or attempt to place an order, we may collect certain information (“Order Information”), including:
- Full name
- Billing address
- Shipping address
- Payment information
- Email address
- Telephone number
Throughout this Privacy Policy, “Personal Information” refers to both Device Information and Order Information.
2. Minors
Our website and services are intended for individuals aged 18 years or older.
We do not knowingly collect personal information from children. If we become aware that information has been collected from a child, we will take appropriate steps to remove it.
3. How We Use Your Information
We may use your Personal Information to:
- Process and fulfill orders
- Arrange shipping and delivery
- Send order confirmations and updates
- Communicate regarding purchases or customer service requests
- Detect, prevent, and investigate fraud or suspicious activity
- Improve customer experience
- Provide promotional communications where permitted by law
Device Information may also be used to:
- Improve and optimize our website
- Analyze website performance and customer interactions
- Support advertising and marketing activities
- Maintain website security
4. Sharing Your Information
We may share your Personal Information with trusted third-party service providers that assist in operating our business, including:
- Payment processing providers
- Shipping and logistics partners
- Website hosting providers
- Analytics providers, including Google Analytics
- Marketing and advertising service providers
These service providers may only use your information as necessary to perform services on our behalf.
We may also disclose Personal Information when required to:
- Comply with applicable laws and regulations
- Respond to lawful requests from authorities
- Protect our legal rights
- Prevent fraud or security threats
5. Your Rights
Depending on your location and applicable law, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Request restrictions on processing
- Object to certain processing activities
- Request a copy of your personal data
To exercise any of these rights, please contact us using the details provided below.
6. GDPR Compliance
For customers located within the European Economic Area (EEA), we process personal information in accordance with the General Data Protection Regulation (GDPR).
We are committed to ensuring that personal data is processed lawfully, fairly, and transparently.
7. CCPA Compliance
For residents of California, United States, we comply with applicable provisions of the California Consumer Privacy Act (CCPA).
California residents may have additional rights regarding access to, deletion of, and disclosure of personal information.
8. Do Not Track
Please note that our website does not currently alter its data collection practices in response to browser “Do Not Track” signals.
9. Data Retention
We retain Order Information and related records for business, legal, accounting, and operational purposes unless and until a valid deletion request is received where applicable.
10. Data Security
We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.
However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in operational practices, legal requirements, or regulatory obligations.
Any updates will be published on this page with a revised effective date where appropriate.
12. Contact Information
If you have questions regarding this Privacy Policy or how your information is handled, please contact us:
Business Name: The Pet Pantry
Business Address: 75a Hart Rd, Benfleet SS7 3PB, United Kingdom
Business Phone: +44 01268566776
Business Email: support@the-petpantry.uk
Customer Service Hours
Monday – Friday: 9:00 AM – 5:00 PM (GMT UTC +0)
Order Cut-Off Time
5:00 PM (GMT UTC +0)