Effective Date: 06/01/2026
Welcome to The Pet Pantry. This Shipping Policy explains how orders are processed, shipped, and delivered. We aim to provide a reliable and transparent shipping experience for all customers.
By placing an order through our website, you agree to the terms outlined below.
1. Order Processing Time
All orders are processed within:
- 1–2 business days (Monday – Friday)
Orders are not processed, shipped, or delivered on weekends or public holidays.
Once an order has been processed, it will be prepared for shipment and transferred to the selected shipping carrier.
2. Order Cut-Off Time
Daily Order Cut-Off Time: 5:00 PM (GMT UTC +0)
Orders placed:
- Before 5:00 PM (GMT UTC +0) may be processed on the same business day
- After 5:00 PM (GMT UTC +0) will typically be processed on the next business day
3. Shipping Cost
We offer:
Free Standard Shipping on All Orders
No minimum purchase is required and no additional shipping charges are applied at checkout unless otherwise stated.
4. Transit Time
After dispatch, estimated delivery time is:
- 3–4 business days
Delivery times are estimates and may vary depending on location, carrier operations, and other external factors.
5. Total Delivery Time
Estimated delivery timeframe:
- Processing Time: 1–2 business days
- Transit Time: 3–4 business days
Estimated Total Delivery Time: 4–6 business days
6. Shipping Confirmation & Tracking
Once your order has been dispatched:
- A shipping confirmation email will be sent
- Tracking information will be provided where available
- Customers may use the tracking information to monitor delivery progress
7. Shipping Address Responsibility
Customers are responsible for providing accurate and complete shipping information.
Please note:
- Incorrect or incomplete addresses may result in delays or delivery issues
- The Pet Pantry is not responsible for deliveries made to addresses provided incorrectly by the customer
- Any additional costs resulting from incorrect address information may be the customer’s responsibility
8. Delivery Delays
While we aim to meet estimated delivery timeframes, delays may occur due to:
- Shipping carrier disruptions
- Severe weather conditions
- High seasonal demand
- Public holidays
- Circumstances beyond our reasonable control
The Pet Pantry is not responsible for delays caused by third-party carriers or external events.
9. Lost or Stolen Packages
If your tracking information indicates that your package has been delivered but you have not received it:
- Check with household members or neighbours
- Contact the shipping carrier directly
- Contact us for assistance
The Pet Pantry is not responsible for packages that are lost or stolen after confirmed delivery by the carrier.
10. Failed Delivery Attempts
Delivery may fail if:
- An incorrect address is provided
- The recipient is unavailable
- Delivery instructions cannot be completed
If a package is returned to us:
- Additional shipping charges may apply for reshipment
- Refund eligibility will be reviewed on a case-by-case basis
11. Shipping Area
We currently ship within the United Kingdom only.
International shipping is not currently available.
12. Order Changes & Cancellations
Orders may only be modified or cancelled before processing begins.
Once an order has been processed or dispatched, changes or cancellations may no longer be possible.
Please contact us as soon as possible if you need assistance.
13. Contact Information
For shipping-related enquiries, please contact us:
Business Name: The Pet Pantry
Business Address: 75a Hart Rd, Benfleet SS7 3PB, United Kingdom
Business Phone: +44 01268566776
Business Email: support@the-petpantry.uk
Customer Service Hours
Monday – Friday: 9:00 AM – 5:00 PM (GMT UTC +0)
Order Cut-Off Time
5:00 PM (GMT UTC +0)